It's not uncommon to feel sharp sensations when using VeRelief, but it can definitely be annoying. Don't worry though, it's harmless.
It can take some time to get the hang of using the device properly, especially when finding the right spot. Start by increasing the intensity to 75% of full power, then apply the gel tips vertically against the side of your neck. The correct location is in the soft spot just below the ear lobe and up against the jawbone. Move the device around subtly for about a minute until you feel a buzzing sensation in your ear. Then, you can adjust the intensity to a more comfortable level.
Most people report the sharpness goes away after they find the "buzzing" sensation in their ear.
If you still find the sensation to be too sharp, you can try applying a small amount of the skin hydration gel on your neck in the target region, which should reduce the sharpness by hydrating your skin.
If you find it too sharp and uncomfortable, you may need to use the Low and Slow approach where you only use the device at a very low setting for longer periods of time.
Please let us know if this helps, or if you have any further questions or concerns please contact our customer support team at support@hoolest.com.