Getting Started & Using VeRelief
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      1. VeRelief Help Center
      2. Post Purchase Support
      3. Getting Started & Using VeRelief

      I Do Not Feel Anything from My Handheld VeRelief Device? What Am I Doing Wrong?

      If you're having trouble feeling the stimulation or want to maximize your device's effectiveness, follow these step-by-step tips:

      1. Proper Placement and Intensity

      • Start with Higher Intensity: Turn the device up to 50-75% power.
      • Position the Device Correctly:
        • Place the gel tips vertically against the soft spot below the earlobe, right against the jawbone.
        • Subtly move the device around for up to 1 minute until you feel a soft buzzing or vibration sensation in your ear.
      • Once you feel the buzzing, adjust the intensity down to a comfortable level.

      2. If You Don’t Feel Anything

      • Step 1: Check Gel Tip Contact

        • Ensure the gel tips are properly inserted and are making contact with the metal pieces in the device slots.
        • Press the gel tips gently further into the device if needed.

      • Step 2: Gradually Adjust Intensity

        • Start at 50% power and gradually increase the intensity until you feel the stimulation.

      • Step 3: Address Dry Skin

        • Apply a small amount of hydration gel to the neck area. Dry skin can interfere with conductivity and make it difficult to feel stimulation.

      • Step 4: Replace Gel Tips

        • If the issue persists, replace the gel tips with a fresh pair and repeat the steps above. Ensure you are not using low strength gel tips (light blue jar lid) these weaken the stimulation. 

      3. Testing the Device

      If you still don’t feel anything:

      1. Check the LED Lights: Ensure the blue LED lights turn on when you remove the device cap.
      2. Finger Test:
        • Increase the intensity to 2 or 3 solid lights.
        • Place your fingers on the gel tips to check for a subtle electric current. If you feel it, the device is working.
      3. Check the Device Mode (Prime Devices):
        • By default, Prime devices start in Mode 1. Try switching to Mode 3, which provides faster stimulation. Refer to the video support page for instructions on mode selection.

      4. Understanding Device Stimulation (Reset and Mini Devices)

      • Reset and Mini devices ramp up and down as part of their stimulation cycle:
        • 15 seconds ramp up → 5 seconds ramp down (2 seconds are completely “off”).
      • Hold the device in place for the full cycle (10–15 seconds) to ensure you feel the stimulation.

      5. Additional Tips for Better Conductivity

      • Use hydration gel on the gel tips or neck area to improve conductivity if the tips feel dry.
      • Make sure fresh gel tips are installed and properly seated against the metal disks.

      If You Still Have Issues

      If none of these steps resolve the issue:

      1. Review our Warranty Policy.
      2. Contact our support team at support@hoolest.com.
        • Include a description of the issue.
        • Provide any photo or video evidence to support your claim.

      We’re here to help you get the most out of your VeRelief device!