At Hoolest, we strive to provide high-quality products and excellent customer service. However, we traditionally do not offer loaner, trial, or complimentary units as part of our standard policies.
Exceptions
In rare cases, a loaner or complimentary unit may be provided, but only under the following circumstances:
- Approved by Management: Any such arrangement must be explicitly approved by Hoolest management.
- Specific Partnerships: Units may be offered as part of a partnership or collaboration agreement.
- Order Delays: In certain situations involving significant order delays, a management-approved solution may include a loaner or trial unit.
What to Do If You Have Questions
If you believe your situation qualifies for an exception, please contact our support team with details about your request. We will review it and consult with management as necessary.
Email us at support@hoolest.com for more information.
While we do not generally offer trial or loaner units, we are committed to resolving any concerns you may have and ensuring your experience with Hoolest is a positive one.