If you are experiencing issues with your VeRelief Pro or PEMF device, please contact our support team directly for assistance. To ensure a swift resolution, follow the steps below.
1. Gather Purchase Information
When contacting support, please have the following details ready:
- Purchase Information:
- Order number or receipt.
- Date of purchase.
- Device Model: Clearly specify if you are using the VeRelief Pro or a PEMF device.
2. Document the Issue
To help us understand and resolve the problem, please provide:
- Description of the Issue: A clear report of the problem you’re experiencing (e.g., no output, charging issues, inconsistent stimulation).
- Video Evidence:
- If possible, record a short video showing the issue.
- Include any specific behaviors, such as lights not functioning, lack of stimulation, or unusual sounds.
3. Contact Us
Email the above information to our support team at support@hoolest.com.
Include:
- Your purchase details.
- A detailed description of the issue.
- Attach any video evidence to help us better understand the problem.
Next Steps
Once we receive your email, our team will:
- Review the provided information and video.
- Determine whether the device can be repaired or replaced under warranty.
- Provide further instructions for resolution, including repair or replacement options if applicable.
Need Help?
If you have additional questions or concerns, don’t hesitate to reach out to support@hoolest.com. We are committed to resolving your issue and ensuring you have the best experience with your VeRelief Pro or PEMF device.