At Hoolest, we stand behind the quality and durability of our products. Our warranty policy is designed to ensure your satisfaction and provide support in the event of any manufacturing defects.
1-Year Warranty for VeRelief Handheld Models
We offer a one-year warranty on our VeRelief Mini and VeRelief Prime models, effective from the delivery date of the original purchase. This warranty covers any defects in material or workmanship under normal use.
Warranty Coverage
The warranty is applicable to products purchased directly from Hoolest or authorized resellers. It does not cover:
- Damage resulting from misuse, abuse, accidents, or unauthorized alterations
- Normal wear and tear
- Damage due to lack of maintenance
- Repairs attempted by unauthorized personnel
For a comprehensive list of exclusions, please refer to our Warranty Policy.
Initiating a Warranty Claim
If you experience an issue with your device within the warranty period, please follow these steps:
- Check Troubleshooting Help Center Articles: Visit our post purchase section in the help center for the applicable troubleshooting tips. If there are non applicable to your issue or they have not yielded any results proceed with step 2.
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Contact Support: Email our support team at support@hoolest.com. Provide a detailed description of the problem, your four-digit order number, and confirm your current shipping address.
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Provide Evidence: We may request photo or video evidence of the defect to support your claim. While not all issues can be visually demonstrated, providing such evidence can expedite the process.
Replacement Process
Upon verification of the defect, we will:
- Send a replacement unit at no additional cost.
- Include a return envelope and shipping label for the defective unit.
Return of Defective Unit
Please return the defective unit within 7 business days of receiving the replacement. Failure to do so may result in charges for the shipping cost of the replacement unit.
International Warranty Services
As of January 12, 2024, we have discontinued international warranty services for countries outside our current shipping scope, which includes Australia, Canada, the United Kingdom and the United States. Customers in unsupported countries should contact support@hoolest.com for assistance.
Disclaimer
Hoolest does not authorize any third parties, including retailers or remote purchasers, to obligate Hoolest beyond the terms set forth in our warranty policy. For detailed information, please review our Warranty Policy.
We are committed to providing a smooth and efficient warranty process. For any further questions or additional information, please contact our support team.