To ensure customer satisfaction, we offer a 60-day money-back guarantee for orders purchased directly from us. If you are not completely satisfied with your purchase, you can initiate a return by visiting our shipping and return page.
https://hoolest.com/pages/shipping-returns
Please note that in order for a return to be valid, you must return the device with at least 1 unopened jar of gel tips.
After we receive your return, it will take approximately 10 business days for the refund to show up in your bank account. We kindly ask for your patience during this process.
It's important to note that this 60-day money-back guarantee only applies to customers who purchased directly from us. If you bought your device from a third-party reseller, please contact their support team to initiate a return.
Please contact support@hoolest.com with any questions about shipping and returns.