We want to ensure you receive everything you ordered, so if you are missing any items, please follow the steps below to help us resolve the issue as quickly as possible.
1. Contact Us
Please email our support team at support@hoolest.com with the following details:
- Your order number.
- A description of the item(s) you are missing.
- The box dimensions (usually located on the bottom of the shipping box).
- A picture of the contents inside the box.
2. Check for Hidden Compartments
If the missing items are the electrodes, charger, or instructions, please check carefully as they may be in hidden compartments within the packaging:
- Lift the black tab beneath the device in the box.
- You will find:
- Electrodes and charger in the compartment underneath the device.
- A pouch on the back of the device foam containing instructions and other important information.
If you still cannot locate these items after checking, please take a picture of the empty compartment and send it to us along with the other details mentioned above.
3. Subscription Orders
If you purchased a subscription with your device, please note:
- Subscription items (e.g., replacement electrodes or gel tips) ship 30 days later.
- The first shipment of the subscription is free to help you get started.
This is intentional, so you do not need to worry about missing these items initially.
Next Steps
Once we receive your email with the required details, our team will review the information and work quickly to resolve the issue.
If you have any other questions or concerns, feel free to reach out to support@hoolest.com. We're here to help!
Thank you for choosing Hoolest. We are committed to ensuring you have everything you need for a smooth and satisfying experience with your VeRelief device.