--- title: Chargebacks and Dispute Resolution description: At Hoolest, we aim to address any concerns you may have quickly and effectively. If you’re experiencing an issue with a charge, your device, or your order, please contact us first to ensure a smooth a --- [Skip to content](https://knowledge.hoolest.com/migration/knowledge/chargebacks-and-dispute-resolution-needs-sign-off#main-content) English Show submenu for translations ![VeRelief-White.png\]](https://knowledge.hoolest.com/hs-fs/hubfs/VeRelief-White.png?height=40&name=VeRelief-White.png) Open main navigation Close main navigation - English Show submenu for translations - Go to hoolest.com Go to hoolest.com Hello. How Can We Help You? - There are no suggestions because the search field is empty. 1. [VeRelief Help Center](https://knowledge.hoolest.com/migration/knowledge?hsLang=en) 2. [Post Purchase Support](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en) 3. [General Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#general-questions) # Chargebacks and Dispute Resolution At Hoolest, we aim to address any concerns you may have quickly and effectively. If you’re experiencing an issue with a charge, your device, or your order, please contact us first to ensure a smooth and timely resolution. --- ### **1. Understanding Recurring Charges** If you see a recurring charge on your account, it may be related to a **subscription service**: - Hoolest offers subscription options for **replacement electrodes** at discounted prices. - An email confirming your subscription was sent on the day you purchased your device. - To cancel the subscription: - Log in using the details provided in the email. - Or contact us at **support@hoolest.com** for assistance. --- ### **2. Product Issues or Returns** If you have concerns about the product you received or wish to return it, contact us for support. We can: - Provide a **replacement device** if needed. - Share detailed **return instructions** or direct you to our **Return and Shipping Policy** in the Help Center. --- ### **3. Lost, Stolen, or Damaged Shipments** If your order was lost, stolen, or damaged in transit: - At checkout, we offer **Route Package Protection** for your peace of mind. - If you purchased Route Protection, you can **file a claim directly with them** for reimbursement or a replacement. --- ### **4. Delayed Fulfillment** Occasionally, **pre-orders** or **shipping delays** may affect order fulfillment. If your order is delayed, please consider the following: - **Check for Updates**: - Review our **product pages** or **website banners** for any announcements regarding delays. - Look for **emails** from our support or management team with updates on your order’s status. - **Fulfillment Time Exceptions**: - While we strive to fulfill orders within **1-2 business days**, exceptions may occur during pre-orders or high-demand periods. - **Shipping estimates**, including expedited and express options, do **not apply to fulfillment times**. - **Team Availability**: - Our team operates **Monday through Friday**, excluding weekends and holidays. If you have concerns about a delayed order, please contact our support team at **support@hoolest.com** for clarification on current fulfillment timeframes. --- ### **5\. Why Chargebacks May Delay Resolution** Submitting a chargeback through your bank or credit card company can significantly delay the resolution process. - Until the chargeback is **cleared with your bank**, we are unable to provide refunds or replacements. - Contacting us directly is typically faster and allows us to resolve most issues promptly, as long as they fall within Hoolest's policies. --- ### **Need Assistance?** If you have concerns about a charge, subscription, or your device, please reach out to our support team for help: **support@hoolest.com** We are committed to resolving your issues quickly and ensuring you have the best possible experience with Hoolest. - [General Information](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#main-content) - [General Company Information](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#general-company-information) - [The Science Behind VeRelief](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#the-science-behind-verelief) - [Pre Purchase Support](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#main-content) - [Precaution & Safety](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#precaution-safety) - [Hoolest Product Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#hoolest-product-information) - [Use Case/Application Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#use-case-application-information) - [Product Comparison](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#product-comparison) - [Policy Questions](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#policy-questions) - [Checkout Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#checkout-information) - [Shipping Protection](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#shipping-protection) - [Fulfillment Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#fulfillment-information) - [Unit/Reoccurring Costs](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#unit-reoccurring-costs) - [Discounts & Promotions](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#discounts-promotions) - [Post Purchase Support](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#main-content) - [General Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#general-questions) - [Policy Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#policy-questions) - [Shipping & Fulfillment Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#shipping-fulfillment-questions) - [Using Package Protection](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#using-package-protection) - [User Experience Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#user-experience-questions) - [Getting Started & Using VeRelief](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#getting-started-using-verelief) - [Comparison Information](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#comparison-information) - [Protocols for Use](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#protocols-for-use) - [Unit Maintenance Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#unit-maintenance-questions) - [Device Troubleshooting & Technical Issues](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#device-troubleshooting-technical-issues) [![](https://knowledge.hoolest.com/hs-fs/hubfs/Hoolest%20Logo_Vertical.png?width=497&height=351&name=Hoolest%20Logo_Vertical.png)](https://knowledge.hoolest.com/?hsLang=en) Copyright © 2026, Hoolest Performance Technologies