--- title: "Troubleshooting: Battery Not Holding a Charge on Your VeRelief Device" description: If your VeRelief device is not holding a charge or appears to have battery issues, follow this guide to troubleshoot the problem and determine the next steps. A dead battery is indicated by the follow --- [Skip to content](https://knowledge.hoolest.com/migration/knowledge/troubleshooting-battery-not-holding-a-charge-on-your-verelief-device-needs-sign-off#main-content) English Show submenu for translations ![VeRelief-White.png\]](https://knowledge.hoolest.com/hs-fs/hubfs/VeRelief-White.png?height=40&name=VeRelief-White.png) Open main navigation Close main navigation - English Show submenu for translations - Go to hoolest.com Go to hoolest.com Hello. How Can We Help You? - There are no suggestions because the search field is empty. 1. [VeRelief Help Center](https://knowledge.hoolest.com/migration/knowledge?hsLang=en) 2. [Post Purchase Support](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en) 3. [Device Troubleshooting & Technical Issues](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#device-troubleshooting-technical-issues) # Troubleshooting: Battery Not Holding a Charge on Your VeRelief Device If your VeRelief device is not holding a charge or appears to have battery issues, follow this guide to troubleshoot the problem and determine the next steps. --- ### **1. Verify the Device is Dead** A dead battery is indicated by the following behaviors: - When you remove the cap (turning the device on), **only the first LED blinks**. - You cannot adjust the **intensity** or **mode**. - The device does not produce any stimulation. If these symptoms match what you’re experiencing, your device may have a battery issue. --- ### **2. Monitor Battery Performance** If the device turns on but seems to lose charge quickly: - **Charge the Device Fully**: Plug it in and confirm the charging lights progress from left to right. Allow it to charge until the lights indicate a full battery. - **Test Usage Duration**: Use the device as normal and monitor the battery lifespan after a full charge. - Devices experiencing battery degradation will show a **gradual decrease in usage time** over multiple charges. --- ### **3. Record the Issue** To help our support team diagnose the problem, record a **short video** showing: - The device’s behavior when the cap is removed (e.g., blinking first LED). - Any inability to adjust intensity or mode. - The device’s performance during and after charging. --- ### **4. Contact Support** Send the video to our support team at **support@hoolest.com** along with the following details: - How long the device holds a charge after full charging. - Whether this issue has worsened over time (e.g., a **gradual decrease in lifespan**). - The approximate age of the device (if known). Our team will review your case and provide guidance on repair, replacement, or warranty service. --- ### **5. For Older Devices** Battery degradation can occur in some **older units** due to regular wear and tear. If this is the case, our support team will assist you with: - **Warranty Evaluation**: If your device is still within the warranty period, repair or replacement may be covered. - **Post-Warranty Repair**: For devices outside of warranty, repairs can be completed for **$39 + shipping both ways**. --- ### **Key Notes** - Ensure the device is fully charged before testing to rule out improper charging as the cause. - If your device is still functional but holds a shorter charge than expected, monitor its lifespan and report the gradual decline to our support team. --- If you’re experiencing battery issues, reach out to **support@hoolest.com**. 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