--- title: "Troubleshooting: Electrodes Fell Apart or Shrunk" description: If your VeRelief device electrodes have fallen apart or shrunk, it’s often due to improper handling or excessive pressure during use. Here’s a guide to understanding the issue and how to avoid it in t --- [Skip to content](https://knowledge.hoolest.com/migration/knowledge/troubleshooting-electrodes-fell-apart-or-shrunk-needs-sign-off#main-content) English Show submenu for translations ![VeRelief-White.png\]](https://knowledge.hoolest.com/hs-fs/hubfs/VeRelief-White.png?height=40&name=VeRelief-White.png) Open main navigation Close main navigation - English Show submenu for translations - Go to hoolest.com Go to hoolest.com Hello. How Can We Help You? - There are no suggestions because the search field is empty. 1. [VeRelief Help Center](https://knowledge.hoolest.com/migration/knowledge?hsLang=en) 2. [Post Purchase Support](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en) 3. [Device Troubleshooting & Technical Issues](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#device-troubleshooting-technical-issues) # Troubleshooting: Electrodes Fell Apart or Shrunk If your VeRelief device electrodes have fallen apart or shrunk, it’s often due to improper handling or excessive pressure during use. Here’s a guide to understanding the issue and how to avoid it in the future. --- ### **1. Common Causes of Electrodes Breaking or Shrinking** - **Excessive Pressure During Removal**: - Removing electrodes with too much force can damage them, causing them to break or fall apart. - Electrodes are designed to be handled delicately to maintain their integrity. - **Pressing Too Hard Against the Neck**: - Applying excessive pressure while using the device can compress and degrade the electrodes, shortening their lifespan. --- ### **2. Best Practices for Handling Electrodes** - **Minimize Removal**: - Limit how often you remove electrodes from the device. - If removal is necessary, do so gently and with care to avoid damaging the material. - **Proper Device Use**: - Ensure you are not pressing the device too firmly against your neck during use. Light, flush contact is sufficient for effective stimulation. --- ### **3. Troubleshooting Reduced Stimulation** If you are having trouble feeling stimulation and the electrodes are intact: - **Ensure Flush Contact**: - Confirm the electrodes are making proper contact with your skin in the approximate area recommended. - **Increase Intensity**: - Adjust the intensity by pressing the **plus (+)** button. Gradually increase to a comfortable level. - **Micro-Adjust Placement**: - Slightly adjust the device’s position to find the optimal spot for stimulation. - **Verify the Mode**: - If using **Mode 4 or Mode 5**, remember these modes have ramp-up and ramp-down cycles that may temporarily affect stimulation. - To check the current mode: 1. Press and hold the **plus (+)** and **minus (–)** buttons for 1–2 seconds. 2. The **blinking LED** corresponds to the active mode. Refer to your user instructions or help center articles for more details on mode selection. --- ### **4. Replacing Electrodes** If the electrodes have fallen apart or shrunk significantly: - Replace them with new electrodes to restore functionality and comfort. - Ensure you handle the new electrodes carefully to prevent similar issues. --- ### **Additional Resources** For more information on proper electrode maintenance, stimulation troubleshooting, or mode selection: - Visit our **Help Center** for detailed articles and guides. - Refer to the **instructions provided with your device** for additional tips. --- ### **Need Assistance?** If you’ve followed these steps and are still experiencing issues, please contact our support team at **support@hoolest.com**. We’re here to help! - [General Information](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#main-content) - [General Company Information](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#general-company-information) - [The Science Behind VeRelief](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#the-science-behind-verelief) - [Pre Purchase Support](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#main-content) - [Precaution & Safety](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#precaution-safety) - [Hoolest Product Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#hoolest-product-information) - [Use Case/Application Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#use-case-application-information) - [Product Comparison](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#product-comparison) - [Policy Questions](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#policy-questions) - [Checkout Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#checkout-information) - [Shipping Protection](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#shipping-protection) - [Fulfillment Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#fulfillment-information) - [Unit/Reoccurring Costs](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#unit-reoccurring-costs) - [Discounts & Promotions](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#discounts-promotions) - [Post Purchase Support](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#main-content) - [General Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#general-questions) - [Policy Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#policy-questions) - [Shipping & Fulfillment Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#shipping-fulfillment-questions) - [Using Package Protection](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#using-package-protection) - [User Experience Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#user-experience-questions) - [Getting Started & Using VeRelief](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#getting-started-using-verelief) - [Comparison Information](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#comparison-information) - [Protocols for Use](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#protocols-for-use) - [Unit Maintenance Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#unit-maintenance-questions) - [Device Troubleshooting & Technical Issues](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#device-troubleshooting-technical-issues) [![](https://knowledge.hoolest.com/hs-fs/hubfs/Hoolest%20Logo_Vertical.png?width=497&height=351&name=Hoolest%20Logo_Vertical.png)](https://knowledge.hoolest.com/?hsLang=en) Copyright © 2026, Hoolest Performance Technologies