--- title: "Troubleshooting: VeRelief Pro and PEMF Device Issues" description: If you are experiencing issues with your VeRelief Pro or PEMF device, please contact our support team directly for assistance. To ensure a swift resolution, follow the steps below. When contacting sup --- [Skip to content](https://knowledge.hoolest.com/migration/knowledge/troubleshooting-verelief-pro-and-pemf-device-issues-needs-sign-off#main-content) English Show submenu for translations ![VeRelief-White.png\]](https://knowledge.hoolest.com/hs-fs/hubfs/VeRelief-White.png?height=40&name=VeRelief-White.png) Open main navigation Close main navigation - English Show submenu for translations - Go to hoolest.com Go to hoolest.com Hello. How Can We Help You? - There are no suggestions because the search field is empty. 1. [VeRelief Help Center](https://knowledge.hoolest.com/migration/knowledge?hsLang=en) 2. [Post Purchase Support](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en) 3. [Device Troubleshooting & Technical Issues](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#device-troubleshooting-technical-issues) # Troubleshooting: VeRelief Pro and PEMF Device Issues If you are experiencing issues with your **VeRelief Pro** or **PEMF device**, please contact our support team directly for assistance. To ensure a swift resolution, follow the steps below. --- ### **1. Gather Purchase Information** When contacting support, please have the following details ready: - **Purchase Information**: - Order number or receipt. - Date of purchase. - **Device Model**: Clearly specify if you are using the VeRelief Pro or a PEMF device. --- ### **2. Document the Issue** To help us understand and resolve the problem, please provide: - **Description of the Issue**: A clear report of the problem you’re experiencing (e.g., no output, charging issues, inconsistent stimulation). - **Video Evidence**: - If possible, record a short **video** showing the issue. - Include any specific behaviors, such as lights not functioning, lack of stimulation, or unusual sounds. --- ### **3. Contact Us** Email the above information to our support team at **support@hoolest.com**. Include: - Your **purchase details**. - A detailed **description of the issue**. - Attach any **video evidence** to help us better understand the problem. --- ### **Next Steps** Once we receive your email, our team will: 1. Review the provided information and video. 2. Determine whether the device can be repaired or replaced under warranty. 3. Provide further instructions for resolution, including repair or replacement options if applicable. --- ### **Need Help?** If you have additional questions or concerns, don’t hesitate to reach out to **support@hoolest.com**. We are committed to resolving your issue and ensuring you have the best experience with your VeRelief Pro or PEMF device.   - [General Information](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#main-content) - [General Company Information](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#general-company-information) - [The Science Behind VeRelief](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#the-science-behind-verelief) - [Pre Purchase Support](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#main-content) - [Precaution & Safety](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#precaution-safety) - [Hoolest Product Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#hoolest-product-information) - [Use Case/Application Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#use-case-application-information) - [Product Comparison](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#product-comparison) - [Policy Questions](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#policy-questions) - [Checkout Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#checkout-information) - [Shipping Protection](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#shipping-protection) - [Fulfillment Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#fulfillment-information) - [Unit/Reoccurring Costs](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#unit-reoccurring-costs) - [Discounts & Promotions](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#discounts-promotions) - [Post Purchase Support](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#main-content) - [General Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#general-questions) - [Policy Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#policy-questions) - [Shipping & Fulfillment Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#shipping-fulfillment-questions) - [Using Package Protection](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#using-package-protection) - [User Experience Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#user-experience-questions) - [Getting Started & Using VeRelief](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#getting-started-using-verelief) - [Comparison Information](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#comparison-information) - [Protocols for Use](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#protocols-for-use) - [Unit Maintenance Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#unit-maintenance-questions) - [Device Troubleshooting & Technical Issues](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#device-troubleshooting-technical-issues) [![](https://knowledge.hoolest.com/hs-fs/hubfs/Hoolest%20Logo_Vertical.png?width=497&height=351&name=Hoolest%20Logo_Vertical.png)](https://knowledge.hoolest.com/?hsLang=en) Copyright © 2026, Hoolest Performance Technologies