--- title: Understanding Route Protection and Your Options for Lost, Stolen, or Damaged Orders description: We offer Route Protection as an optional service to provide added peace of mind for your order. Here's what you need to know about Route Protection, how it works, and what your responsibilities are if --- [Skip to content](https://knowledge.hoolest.com/migration/knowledge/understanding-route-protection-and-your-options-for-lost-stolen-or-damaged-orders#main-content) English Show submenu for translations ![VeRelief-White.png\]](https://knowledge.hoolest.com/hs-fs/hubfs/VeRelief-White.png?height=40&name=VeRelief-White.png) Open main navigation Close main navigation - English Show submenu for translations - Go to hoolest.com Go to hoolest.com Hello. How Can We Help You? - There are no suggestions because the search field is empty. 1. [VeRelief Help Center](https://knowledge.hoolest.com/migration/knowledge?hsLang=en) 2. [Pre Purchase Support](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en) 3. [Shipping Protection](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#shipping-protection) # Understanding Route Protection and Your Options for Lost, Stolen, or Damaged Orders We offer Route Protection as an optional service to provide added peace of mind for your order. Here's what you need to know about Route Protection, how it works, and what your responsibilities are if you choose not to purchase it. --- ### **What is Route Protection?** Route Protection is a shipping insurance service that covers your order in the event it is lost, stolen, or damaged during transit. By adding this optional service, you can ensure a hassle-free replacement process if any issues arise. - **Covered Events**: - Lost packages - Stolen orders - Damage during transit - **How It Works**: If your order is covered by Route Protection and an issue occurs, you can easily file a claim with Route for a quick resolution. Link: [https://claims.route.com/](https://claims.route.com/) --- ### **What Happens if I Don’t Purchase Route Protection?** Route Protection is not required, but if you choose not to purchase it, you will be responsible for filing a claim directly with the carrier (e.g., USPS, FedEx, UPS) that handled your shipment. - **Carrier Claims Process**: - File the claim with the shipping carrier. - Provide the necessary documentation and evidence to support your claim (e.g., tracking information, photos). - Follow the carrier’s timeline for resolution. --- ### **How to Add or Remove Route Protection** - **Adding Route Protection**: Route Protection is automatically added to your cart at checkout. - **Removing Route Protection**: - Uncheck the box next to Route Protection in your cart or at checkout. - Note: Refreshing or updating your order will re-add Route Protection automatically. You can uncheck the box again to remove it. --- ### **Important Notes** - **Applies to Physical Items**: Route Protection is only applicable to physical items in your cart. - **Customer Responsibility**: If Route Protection is not purchased, Hoolest cannot guarantee resolution for lost, stolen, or damaged orders. You will need to rely on the carrier’s claim process for any compensation or replacement. --- ### **Have Questions?** If you have questions about Route Protection or need assistance with your order, contact our support team at **support@hoolest.com**. We're here to help!   - [General Information](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#main-content) - [General Company Information](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#general-company-information) - [The Science Behind VeRelief](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#the-science-behind-verelief) - [Pre Purchase Support](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#main-content) - [Precaution & Safety](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#precaution-safety) - [Hoolest Product Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#hoolest-product-information) - [Use Case/Application Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#use-case-application-information) - [Product Comparison](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#product-comparison) - [Policy Questions](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#policy-questions) - [Checkout Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#checkout-information) - [Shipping Protection](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#shipping-protection) - [Fulfillment Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#fulfillment-information) - [Unit/Reoccurring Costs](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#unit-reoccurring-costs) - [Discounts & Promotions](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#discounts-promotions) - [Post Purchase Support](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#main-content) - [General Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#general-questions) - [Policy Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#policy-questions) - [Shipping & Fulfillment Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#shipping-fulfillment-questions) - [Using Package Protection](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#using-package-protection) - [User Experience Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#user-experience-questions) - [Getting Started & Using VeRelief](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#getting-started-using-verelief) - [Comparison Information](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#comparison-information) - [Protocols for Use](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#protocols-for-use) - [Unit Maintenance Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#unit-maintenance-questions) - [Device Troubleshooting & Technical Issues](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#device-troubleshooting-technical-issues) [![](https://knowledge.hoolest.com/hs-fs/hubfs/Hoolest%20Logo_Vertical.png?width=497&height=351&name=Hoolest%20Logo_Vertical.png)](https://knowledge.hoolest.com/?hsLang=en) Copyright © 2026, Hoolest Performance Technologies