--- title: What is Hoolest's Return Policy? description: At Hoolest, we prioritize your satisfaction and offer a comprehensive return policy to ensure a seamless experience. The full policy can be accessed here.  60-Day Money-Back Guarantee We provide a 60- --- [Skip to content](https://knowledge.hoolest.com/migration/knowledge/what-is-hoolests-return-policy#main-content) English Show submenu for translations ![VeRelief-White.png\]](https://knowledge.hoolest.com/hs-fs/hubfs/VeRelief-White.png?height=40&name=VeRelief-White.png) Open main navigation Close main navigation - English Show submenu for translations - Go to hoolest.com Go to hoolest.com Hello. How Can We Help You? - There are no suggestions because the search field is empty. 1. [VeRelief Help Center](https://knowledge.hoolest.com/migration/knowledge?hsLang=en) 2. [Pre Purchase Support](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en) 3. [Policy Questions](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#policy-questions) # What is Hoolest's Return Policy? At Hoolest, we prioritize your satisfaction and offer a comprehensive return policy to ensure a seamless experience. The full policy can be accessed [here](https://hoolest.com/pages/shipping-and-returns-policy).  **60-Day Money-Back Guarantee** We provide a 60-day trial period for all first-purchase products purchased directly from us. If you're not completely satisfied, you can return the product within 60 days from the delivery date for a refund. To be eligible, items must be in like-new condition and returned in their original packaging. Please note that return shipping costs are the customer's responsibility. **Exception:** VeRelief Prime Starter Packs ($199) purchased on or after October 7 come with a 30-day trial period only.   **Return Process** 1. **Prepare Your Return** Ensure you have the following items ready for the return: - The device - The unit box (not the shipping box) - All accessories that came with the device - The packing slip (if available) If you are missing any of these items or have questions, please contact our support team for assistance. 2. **Label the Package** If the packing slip is not included in the box, write your 4-5 digit order number and the word “RETURN” directly on the box using a sharpie or marker. Alternatively, you can include this information on the return label. 3. **Ship the Package** Send your package to the applicable address below: **For FedEx, UPS, DHL, etc.**: Hoolest Performance Technologies 5115 N 27th Ave, BLDG 66 Phoenix, AZ 85017, United States **USPS (or International Equivalent):** Hoolest Performance Technologies 3300 W Camelback Rd, BLDG 66 Phoenix, AZ 85017, United States 4. **Review Return Policies** Before proceeding, ensure you have reviewed the additional details about timeframes, fees, and other return policies listed below. This will help you avoid delays or unexpected charges during the return process.   **Refund Details** Upon receiving and inspecting your return, we will process your refund within 3 business days. The refund will be credited to your original payment method. Please allow up to 10 days for the refund to reflect in your account. A $10 processing fee will be deducted from the refund amount. The $10 reprocessing fee exists because Hoolest is charged order processing fees when each order is placed through our payment processor.  **Please note:** Returns for the MiniMax PEMF device are subject to a $30 restocking fee.   **Additional Information** - **Complimentary VeRelief Prime bundle with Hoolest Pro:** All items included in the complimentary VeRelief Prime package, along with the Headphone, must be returned in new or like-new condition to qualify for a refund. - **Damaged Items: **Damaged devices or other items are not returnable unless provided with an exemption. - **90 Day Extension: **Orders are still returnable within 90 days (30 days after the 60 days) for a higher restocking fee of $15.  - **Exclusions**: The 60-day money-back guarantee applies only to the first unit purchased. This means a second order with the same device is not eligible for a return. However, if you purchased a different unit in your second order, it would be eligible for a refund.  - **Exclusions**: The refund applies only to the product itself and does not include services such as shipping costs or Route insurance, which are non-refundable. Products like the 90-day supply of rehydration solution and hydration gel, and opened electrodes, once opened, cannot be returned. Electrodes provided as part of your device order can be returned for the device refund. You can access our full shipping and returns policy here. For any questions or further assistance, please reach out to our support team at support@hoolest.com. - [General Information](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#main-content) - [General Company Information](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#general-company-information) - [The Science Behind VeRelief](https://knowledge.hoolest.com/migration/knowledge/general-information?hsLang=en#the-science-behind-verelief) - [Pre Purchase Support](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#main-content) - [Precaution & Safety](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#precaution-safety) - [Hoolest Product Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#hoolest-product-information) - [Use Case/Application Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#use-case-application-information) - [Product Comparison](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#product-comparison) - [Policy Questions](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#policy-questions) - [Checkout Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#checkout-information) - [Shipping Protection](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#shipping-protection) - [Fulfillment Information](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#fulfillment-information) - [Unit/Reoccurring Costs](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#unit-reoccurring-costs) - [Discounts & Promotions](https://knowledge.hoolest.com/migration/knowledge/pre-purchase-support?hsLang=en#discounts-promotions) - [Post Purchase Support](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#main-content) - [General Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#general-questions) - [Policy Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#policy-questions) - [Shipping & Fulfillment Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#shipping-fulfillment-questions) - [Using Package Protection](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#using-package-protection) - [User Experience Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#user-experience-questions) - [Getting Started & Using VeRelief](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#getting-started-using-verelief) - [Comparison Information](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#comparison-information) - [Protocols for Use](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#protocols-for-use) - [Unit Maintenance Questions](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#unit-maintenance-questions) - [Device Troubleshooting & Technical Issues](https://knowledge.hoolest.com/migration/knowledge/post-purchase-support?hsLang=en#device-troubleshooting-technical-issues) [![](https://knowledge.hoolest.com/hs-fs/hubfs/Hoolest%20Logo_Vertical.png?width=497&height=351&name=Hoolest%20Logo_Vertical.png)](https://knowledge.hoolest.com/?hsLang=en) Copyright © 2026, Hoolest Performance Technologies